Responding in an Emergency
Emergency 24/7 call out services. A late-night call came into our emergency line last in the evening last Tuesday that no homeowner ever wants to make: an oil tank was leaking in the basement. A nightmare scenario that threatened the property, family’s finances and peace of mind. Fortunately, the home owners googled for help, found our number at the top and became instant customers of LV Fuel Services, which gave them access to our accredited 24/7 emergency oil tank services.
Oil Tank Emergencies Require Swift, Diligent Action
Upon receiving the call, we responded immediately and dispatched heating oil technician, who has 10 years of experience dealing with aging or damaged heating oil tanks. He loaded up his fully-stocked emergency repair truck and began the 2.5 hour drive to the customer’s home.
En route, he reviewed the details: the oil tank is 35 years old, located in a concrete corner of their unfinished basement and the owner had heard dripping noises near the tank earlier in the evening after returning from dinner. She had gone down downstairs to check and discovered oil actively leaking from a crack near the tank outlet valve. Already there was a small puddle on the floor and oil stains on the nearby foundation. She had shut off the valve but was afraid to do anything else given the toxic fumes.
Delivering Great Customer Service in a Crisis
When dealing with an emergency heating oil tank leak, response time and professional expertise are critical. Upon arriving late in the evening, our technician reassured the homeowner that he had already evaluated the situation and after verifying the tank valve was closed and donning protective equipment, John determined the aging tank had corroded along a weld seam. The crack was steadily dripping oil but the leak was contained to the immediate tank area.
After discussing options he began the process of pumping out the remaining oil for safe transfer to temporary tank on their driveway. He then disconnecting piping and wiring before maneuvering the empty, damaged tank up the basement stairs. Our emergency oil tank removal process prevents damage to surrounding areas.
With the leaking tank successfully isolated outside, John sealed foundation cracks in the oil spill area and initiated spill containment protocols.
A Temporary Fix Restores Heat and Hot Water
Within 2 hours we had had the temporary oil tank solution installed and connected to their heating system. After refilling it with oil, he bled the fuel lines, initialized the burner, and confirmed full functionality. Heat and hot water were thus restored without further incident.
Before leaving, our engineer provided a full report to the relieved family, explaining removal and replacement logistics for their aging oil tank. As accredited heating oil tank professionals, LV Fuel Services accepts responsibility for emergency remediation, proper contaminated soil disposal, and installing a new, environmentally secure tank.
Peace of Mind, Even in an Emergency
Situations like this leaking oil tank are nightmares for any homeowner. Hazardous spills can create environmental liabilities and threats to health if not handled properly. That is why LV Fuel Services operates a 24/7 emergency oil tank service covering our entire service area. Our skilled, accredited professionals have experience tackling any oil tank situation quickly and responsibly. We also stand behind our emergency work with complete removal and replacement services, managing all regulatory reporting.
If you suspect your aging oil tank could be leaking or smell fumes, call us immediately for emergency service. We have a dispatcher on staff at all times.
